You describe what went wrong. NoReply finds the UK law that backs you, works out who to write to and drafts the complaint letter.
I built it after Vision Express took £600 from me without authorisation. I got it all back, but only after weeks of evenings reading consumer law.
How it works
- Pick the closest match for what went wrong.
- Say what happened, in your own words.
- NoReply finds the law and the right contact.
- You get a letter that's ready to send in about three minutes.
Starting point
It opens with a question, not a form: what's gone wrong? Most people don't know the name of their problem, so it offers a few plain choices and sends you to the right tool.
Beyond the letter
There are free tools for specific situations, like airlines, energy providers, subscriptions and landlords, and a separate one for recovering invoices. Whatever you recover, you keep.
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